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FAQs

Selling Something?

Dark Matter Cafe unfortunately doesn’t buy from the general public, however you can check out our Trading and Selling Site on Facebook to advertise to our community. Please note the terms and conditions of the group. You will also need to be accepted into the group by an admin, access to the group is based on a strict set of criteria for the safety of all in the group. You can access the group here

Store Rules

In store we promote a strong social and engaging environment for all. We welcome people from all walks of life, and backgrounds and we take bullying and social abuse very seriously. We monitor this in store for the protection of all guests.

Food and drink from outside Dark Matter Cafe is strictly prohibited. The seating and facilities in Dark Matter Cafe are for paying guests only. As a privately owned business we rely on your support to pay our bills and support our staff and growth. We ask that customers keep the environment clean and safe for others, and in the interest of keeping our costs down keep the area clean and tidy to reduce pressure for staff and volunteers. We ask that during your visit you make one reasonable purchase per hour. If you have any further questions or would like to discuss any of these points please email Dan direct at dan@dark-matter.co.uk or Lindsey at lindsey@dark-matter.co.uk

More information on store policies please click here

Delivery Information

Delivery is by 3rd party courier. Costs are as follows.

Single Cards – FREE (2nd class post)

Single Cards – Recorded – £2.95

Small items – £1.95

Medium Items – £3.95

Larger Items – from £9.95

All deliveries are within 3 working days of purchase. Dark Matter Cafe is not responsible for lost or damaged items. Claims for this will be submitted to courier for claim. 

Any questions regarding courier delivery should be emailed to higgs@dark-matter.co.uk

Flyer Offer*

10% off first visit only applies once and is limited to food and drink items only, on presentation of flyer, it may be removed or refused at any time, this also applies to the free hug offer. Free hug offer is redeemable against a random member of staff or community member, you may request a member of staff or community member, however it is not guaranteed. Dan’s hugs incure a surcharge of £1.73 aka Dan Tax 🙂 Miller loves hugs, so he will be open to delivering most of the free hugs 😛

Terms & Conditions

Welcome to Dark Matter Cafe. Dark Matter Cafe Ltd provide website features to you subject to the following conditions. If you visit or shop at darkmattercafe.co.uk or dark-matter.co.uk, you accept these conditions. Please read them carefully.

PRIVACY

Please read our privacy notices as these also govern your visit to Dark Matters Cafe Ltd’s Website

ELECTRONIC COMMUNICATIONS

When you visit darkmattercafe.co.uk or dark-matter.co.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dark Matter Cafe Ltd or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dark Matter Cafe Ltd and protected by international copyright laws. We will not transfer copyright material unless we have written consent from the copyright owner.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use darkmattercafe.co.uk or dark-matter.co.uk only with involvement of a parent or guardian. Dark Matter Cafe Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS

All items purchased from Dark Matter Cafe Ltd or parcels returned back to you are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PROBLEMS WITH ITEMS

Should something be wrong with your items please contact us immediately. If you need to return your item, please fill out your information on the returns page and return the item to us. Please note that it can take up to 5 working days for us to get back to you during busy periods and up to 28 days to resolve your issue. We do try our upmost to resolve any issues as soon as possible.

SHIPPING

Shipping Costs can vary, and the amount on your franked parcel may not reflect the price you have paid for shipping. In this case the surplus money is distributed on Packaging, Franking Costs and the wages for the Shipping Clerk. Our shipping costs are a set cost for everyone within the UK mainland, and are non refundable regardless of cost on the franking label. In some cases the postage may exceed the amount you have paid, you may be required to contribute to the cost of the safe return of your parcel.

THREATS AND ABUSE

Please note that threats of any type including threats of legal action (unless from legally qualified body) are not tolerated. Abuse of our staff is also not tolerated, we will try our upmost to help with your enquiry and on the rare occasion that you may be dissatisfied we ask that you speak and deal with our staff as you would expect to be spoken to yourself. We provide a premium professional service for your pleasure. If at all we feel threatened, unfairly treated, abused or anything else Dark Matter Cafe withholds the right to refuse service or cancel service without refund. If you have any concerns or questions surrounding this, please speak with a member of the team.

TRADING STANDARDS, TRADE DESCRIPTION ACT 1968, CUSTOMER PROTECTION ACT 1987

We abide by all laws surrounding all Trading and Consumer Protection Laws. If you have any questions about this, please speak with a member of the team or click here to find our more about Buying Online. Please note that some of the acts are not applicable to online traders.

***Copyright of the name and logo of Dark Matter Cafe Ltd and Dark Matter Events Ltd is held by Dark Matter Cafe Ltd. Copyright of this website content and all edited images and videos is held and produced by Dark Matter Cafe Ltd for more information please contact web admin. KingCon and DiddyCon are registered trademarks of Dark Matter Events Ltd.***

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